FIRST PFM
We have been in the business for almost 10 years, and we employ approximately 100 people. Our management is composed of people with years of experience in the industry. The extensive experience of the team is complemented by the knowledge acquired during the implementation of over 1000 projects.
We have our own, fully equipped 24/7 mobile services operating in the entire country. We are managing over 800 facilities in Poland, with a total area of over 1,000,000 m². We have our own 24/7 Contact Centre and a specialist software, SYENBI IFM, for the management of technical services, including emergency requests.
We provide comprehensive management of services and internal processes to create an optimum environment for our Customers’ “core business”.
First PFM - Our specialities
Comprehensive technical maintenance of facilities provided on the basis of our fixed and mobile teams of service specialists and technicians.
Installation and servicing of electrical, sanitary, gas, air conditioning, fire protection and heating systems.
Consultancy in the area of effective real estate management as well as infrastructure services and taxes related thereto.
General construction services: steel and wooden structures as well as concrete levelings. Customers find our work durable and aesthetically pleasing.
What makes us stand out:
“Success fee” settlements – payment for the achieved financial and/or quality-related results of the newly implemented solutions.
Supporting business processes, the scope of services is tailored to the specificity and individual needs of your company.
Cost reduction through optimal selection of suppliers and unification of the standard of the services rendered.
Security of the delivered services and specialist IT tools for online management of the process.
Qualified personnel
Our team is composed of highly qualified Facility Management and Property Management managers, specialists and technicians.
Quality control
We continuously monitor and improve the quality of our services, and work in accordance with the SLA quality standards. The newly established Customer Service Quality Department develops and introduces Customer Service Quality Standards and draws up reports on meeting deadlines.
Mobile groups
We have our own, fully equipped mobile services that operate 24/7, all over the country. We are managing 800 facilities in Poland.
Satisfied customers
Our customers value our commitment, diligence as well as prompt responses to their request.
Comprehensive customer service
We have our own 24/7 Contact Center and a specialist software, SYENBI IFM, for the management of technical services, including emergency request.
Cost reduction
We reduce the costs of facility maintenance through optimal selection of suppliers and unification of the standards of the rendered services.
